Name.com DNS setup
If your domain is registered at Name.com, connecting it to Redirect Supply means replacing Name.com’s parking records with a few of your own. Your domain stays at Name.com, and your registration and email don’t change. It takes about five minutes, plus a short wait while the changes spread.
Before you start
You need two things ready before you open Name.com.
Add the domain in Redirect Supply
Add your domain in Redirect Supply first. Its settings page shows the records you’ll need, including a TXT value that’s unique to your domain. Keep that page open in another tab. This guide covers a root domain like brand.com. If you’re connecting a subdomain like go.brand.com, the DNS setup guide explains the differences.
Check your nameservers
Name.com’s DNS records only control your domain when it uses Name.com’s nameservers. If your domain points to Cloudflare or another provider, add the records there instead. The Cloudflare DNS setup guide covers the most common case.
Open DNS records at Name.com
All the changes in this guide happen on one page.
Find DNS Records
Sign in to Name.com and open My Domains. Select your domain, then DNS Records in the left sidebar. A form for new records sits at the top, and your current records are listed below it.
Records you’ll see there
New Name.com domains point to a parking page through default records on the root domain and often on www too. Domains that were connected to a website builder or old hosting may have leftover records from that instead. Anything on the root domain or www is in Redirect Supply’s way. Not sure what counts? The conflict table on your domain’s page in Redirect Supply lists every record that blocks the setup.
Clear the way
Before adding anything, remove what’s already pointing your domain elsewhere.
Turn off URL forwarding
If URL forwarding is set up for this domain in Name.com, disable it in the domain’s settings first. Name.com’s forwarding competes with Redirect Supply for the same domain, and it’s a common reason a parking page keeps showing up.
Delete the parking and old records
Delete every A record on the root domain, the ones with an empty host, and any record on www, using the trash icon next to each. More than one A record on the root domain makes the domain work only some of the time, so don’t leave any behind.
Leave email records alone
MX records and email TXT records like SPF or DKIM keep your email working. They don’t affect redirects, so leave them exactly as they are.
Add the Redirect Supply records
You’ll add four records using the form at the top. For the root domain, leave the Host field empty. Don’t type @ or your full domain. For anything else, enter only the prefix. Keep the default TTL.
Name | Type | Value |
|---|---|---|
www | CNAME | proxy.redirect.supply |
(leave empty) | A | 188.114.96.9 |
(leave empty) | A | 188.114.97.9 |
_cf-custom-hostname | TXT | Value from your domain’s settings page |
Add two A records for the root domain
Choose A as the type, leave Host empty, enter 188.114.96.9 as the answer, and select Add Record. Add a second A record with an empty host and the answer 188.114.97.9.
Add the www CNAME
Choose CNAME, enter www as the host and proxy.redirect.supply as the answer, and select Add Record.
Add the TXT record
Choose TXT, enter _cf-custom-hostname as the host, paste the value from your domain’s settings page in Redirect Supply, and select Add Record. On some less common domain endings, Redirect Supply also asks for an _acme-challenge TXT record. Add it the same way if you see it.
Check the list
Each record is saved as soon as you add it. Look over the list to make sure all four are there, and that nothing from the parking setup is left on the root domain or www.
Check the status in Redirect Supply
Once the records are in, you’re done in Name.com.
Check the conflict table
You don’t have to wait to find out if something’s wrong. Your domain’s page in Redirect Supply shows a conflict table with the records currently on your domain. Anything that blocks the setup, like a leftover parking record or an old www record, is flagged there along with what to do about it. Fix those first, and the rest is just waiting.
How long it takes
New Name.com records are usually picked up within an hour. Allow up to a day in rare cases while other DNS servers refresh.
When the domain goes Active
Redirect Supply checks your records automatically. When it finds them, the domain switches to Active and HTTPS is issued on its own, with no extra steps from you. See Domain statuses for what each status means along the way.
Name.com-specific issues
Most problems on Name.com come from parking records or forwarding that’s still on.
The domain still shows a parking page
URL forwarding is still on, or a parking record is left on the root domain. Check both, then look again in a private window after a few minutes.
The domain works only some of the time
There’s more than one A record on the root domain. Delete everything there except Redirect Supply’s two A records.
Name.com won’t add the www CNAME
Another record already sits on www. Delete it first, then add the CNAME again.
The domain is stuck on Pending
Open the conflict table on your domain’s page in Redirect Supply. It shows which record is blocking the setup, usually a parking record or an old www record. Remove what it flags and wait a few minutes. Record conflicts covers the common cases.