GoDaddy DNS setup
If your domain is registered at GoDaddy, connecting it to Redirect Supply means changing a few records in GoDaddy’s DNS settings. Your domain stays at GoDaddy, and nothing about your registration or renewal changes. It takes about five minutes, plus a short wait while the changes spread.
Before you start
You need two things ready before you touch GoDaddy. Both take less than a minute.
Add the domain in Redirect Supply
Add your domain in Redirect Supply first. Its settings page shows the records you’ll need, including a TXT value that’s unique to your domain. Keep that page open in another tab. This guide covers a root domain like brand.com. If you’re connecting a subdomain like go.brand.com, the DNS setup guide explains the differences.
Check your nameservers
GoDaddy’s DNS settings only control your domain when it uses GoDaddy’s nameservers. You can see which nameservers you’re using at the bottom of the DNS tab. If they point to Cloudflare or another provider, add the records there instead. The Cloudflare DNS setup guide covers the most common case.
Remove GoDaddy forwarding
Skip this section if you’ve never set up forwarding at GoDaddy.
Why forwarding has to go
GoDaddy locks your domain’s A record while its own forwarding is active. You can’t point the domain to Redirect Supply until forwarding is removed. Removing it doesn’t touch the domain itself, only the forwarding rule.
Delete the forwarding rule
Sign in to GoDaddy and open your Domain Portfolio. Select your domain, go to DNS, then Forwarding. Select the delete icon next to the forwarding rule and confirm. The A record is now unlocked and ready to edit.
Open DNS settings at GoDaddy
All the changes in this guide happen in one place in your GoDaddy account.
Find the DNS tab
In your Domain Portfolio, select the domain to open Domain Settings, then open the DNS tab. This is where you’ll edit and add records.
Records you’ll see there
GoDaddy creates a few records for every new domain. Usually there’s an A record on @ pointing to a parking page and a CNAME on www pointing back to @. Both use names that Redirect Supply needs, so you’ll edit them rather than add new ones next to them. Leave MX and other email records alone. They don’t affect redirects, and removing them would break your email. Not sure which records count as conflicts? Redirect Supply shows a conflict table on your domain’s page that lists every record in the way and tells you which ones to remove.
Update the DNS records
You’ll change two records and add one. In GoDaddy, enter the Name without your domain, because GoDaddy adds it for you. Keep the default TTL of 1 hour.
Name | Type | Value |
|---|---|---|
www | CNAME | proxy.redirect.supply |
@ | A | 188.114.96.9 |
@ | A | 188.114.97.9 |
_cf-custom-hostname | TXT | Value from your domain’s settings page |
Note: Add the second IP with “Add another value” in the same record.
Point the root domain with A records
Edit the existing A record on @ and set its value to 188.114.96.9. Then select Add another value in the same record and enter 188.114.97.9. Use one A record with two values, not two separate records, and make sure no other A record on @ is left.
Point www to Redirect Supply
Edit the CNAME record with the name www and change its value to proxy.redirect.supply. If there’s no www record yet, add a new CNAME with that name and value.
Add the TXT record
Select Add New Record and choose TXT. Enter _cf-custom-hostname as the name and paste the value from your domain’s settings page in Redirect Supply. On some less common domain endings, Redirect Supply also asks for an _acme-challenge TXT record. Add it the same way if you see it.
Save your changes
Select Save. If your domain has GoDaddy’s Domain Protection turned on, GoDaddy asks for a verification code before saving. Enter it and your records are live at GoDaddy.
Check the status in Redirect Supply
Once the records are saved, there’s nothing else to do in GoDaddy.
Check the conflict table
You don’t have to wait for DNS to find out if something’s wrong. Your domain’s page in Redirect Supply shows a conflict table with the records currently on your domain. Anything that blocks the setup, like an old A record or a leftover www record, is flagged there along with what to do about it. Fix those first, and the rest is just waiting.
How long it takes
Most GoDaddy changes are picked up within an hour. GoDaddy says it can take up to 48 hours in some cases, but that’s rare for new records.
When the domain goes Active
Redirect Supply checks your records automatically. When it finds them, the domain switches to Active and HTTPS is issued on its own, with no extra steps from you. See Domain statuses for what each status means along the way.
GoDaddy-specific issues
Most problems on GoDaddy come down to a leftover record or a setting that blocks editing.
The A record can’t be edited
GoDaddy forwarding is still active, or the domain is connected to a GoDaddy product such as Website Builder. Remove the forwarding or disconnect the product, then edit the record.
Changes don’t show up anywhere
Check the nameservers at the bottom of the DNS tab. If they aren’t GoDaddy’s, the records you edited aren’t being used. Add them at the provider your nameservers point to.
The domain is stuck on Pending
Open the conflict table on your domain’s page in Redirect Supply first. It shows exactly which record is in the way, usually an extra A record on @ or a second www record. Delete what it flags and wait a few minutes. Record conflicts explains the common cases.
GoDaddy asks for a code when saving
That’s GoDaddy’s Domain Protection. If two-step verification has been on for more than 24 hours, use your SMS or authenticator code. Otherwise, GoDaddy emails a one-time code to the address on your account.